Challenging Communication

The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.
― Martin Luther King Jr

This quote keeps me motivated to work everyday.  Since 2010, I have committed my life to helping people communicate more effectively with others, mostly in a business context.  Usually, the most difficult situations for  people to communicate effectively are the times when they are stressed, challenged, or faced with perceptions of others that conflict with their own.

• Angry hotel guests screaming at front desk staff
• Receiving negative feedback from your boss
• Giving any kind of feedback to those you work with
• Negotiating with co-workers who have different priorities

Martin Luther King, Jr. is an inspirational role model for even our everyday communication.  When we face times of challenge and controversy, it is so easy to lash out in defense, or to turn our backs in denial.  Silence and violence are not the only two reactions to challenge and controversy.  The next time you FEEL your emotions become charged in a conversation, think of MLK Jr.'s words, and rise to the occasion.  Find the higher road to opportunity and success.  Chances are that what seem like opposing ideas actually have common purpose.